Securus Technologies Sets High Industry Standard Achieving BBC Accreditation
In May 2016,Securus Technologies, Inc. received the highest rating (A+) for Better Business Bureau (BBB) accreditation for their leading service of providing technology solutions for civil and criminal justice for public safety, corrections and monitoring.
For a company such as Securus Technologies, receiving accreditation from the Better Business Bureau (BBB) is a high achievement. In fact, it can be a life-line for the company to maintain their type of customer’s trust and loyalty.
Meeting the high standard of the BBB, which is completely voluntary, takes a lot of transparency and integrity of the company and its leadership. Evidenced by the statement of the company’s Senior Vice President of Operations Danny de Hoyos, “We have worked hard with the Better Business Bureau in Texas to not only receive their highest rating (A+), but also receive formal accreditation in terms of what we say and issue in print…”
This great accomplishment was reached by Securus Technologies rising to the challenge to improve and enhance customer service to the estimated 25 million people they serve, and their families and friends. They created a 220 seat in-house domestic call center, which is the largest in the industry, giving them much more oversight and control of how customer service is managed. They’ve been very successful in maintaining an outstanding first call resolution rate of 99%. The changes proved to be an excellent investment in meeting the BBB standard, and the company’s representatives are now completely trained to those standards.
With servicing more than 3,450 public safety, law enforcement, and corrections agencies and well over 1,200,000 inmates throughout North America, Securus Technologies has shown a firm commitment by focusing on their mission of “connecting what matters”. By continuing with this focus, the company has met its high expectations with achieving the BBB rating and by its continued dedication to the community at large.